FREQUENTLY ASKED QUESTIONS

Some of the questions commonly asked by our customers.

HOW CAN I PAY?

You can use any of the payment types listed below to pay for your order.

I’M HAVING TECHNICAL ISSUES

If you are having problems accessing our website, we suggest that you have the latest version of your web browser e.g. Chrome, Mozilla, Safari e.t.c. If you’re still having problems, please contact our customer care team sales@greyvelvetstores.com

HOW DO I USE MY DISCOUNT CARD?

Discount cards cannot be used online.

CAN I AMEND MY ORDER?

We are unable to amend any part of your order or change the delivery or payment method once your order is complete. Please contact our Customer Care team who are happy to assist you.

MY ORDER HAS NOT ARRIVED YET

Please email us at sales@greyvelvetstores.com and quote your order number. We will reply within 24 hours and do our best to locate your parcel straightaway.

I WOULD LIKE TO STOCK AT YOUR STORE?

Great! Please send your brand name, lookbook or photos and bio to info@greyvelvetstores.com and you will be contacted buy a member of the buying team.