FAQs

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FAQs

General Question

You can use any of the payment types listed below to pay for your order.

Discount cards cannot be used online.

Please email us at sales@greyvelvetstores.com and quote your order number. We will reply within 24 hours and do our best to locate your parcel straightaway.

Coming Soon!

If you are having problems accessing our website, we suggest that you have the latest version of your web browser e.g. Chrome, Mozilla, Safari e.t.c. If you’re still having problems, please contact our customer care team sales@greyvelvetstores.com

We are unable to amend any part of your order or change the delivery or payment method once your order is complete. Please contact our Customer Care team who are happy to assist you.

Great! Please send your brand name, lookbook or photos and bio to info@greyvelvetstores.com and you will be contacted buy a member of the buying team.

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